Walking into a new veterinary office for the first time can feel overwhelming, especially when you are not sure what paperwork to bring, whether your insurance is accepted, or how to get a prescription refilled without an extra trip across town. Pet owners juggling vaccine records, payment questions, and follow-up care shouldn’t have to guess at the basics before they even sit down in the exam room.
At Grace Animal Hospital, our goal is to make every part of your visit as smooth as the care you receive once you’re in the room, and that starts with knowing what to expect before you arrive. The caring team at Grace Animal Hospital works to remove the guesswork from your first appointment, your payment options, and your ongoing prescription needs, so you can focus on your pet instead of the paperwork.
A little preparation goes a long way toward making your first appointment efficient and stress-free for both you and your pet. According to the American Veterinary Medical Association, most dog and cat owners report having a regular veterinarian, yet a significant share of those same pets are not actually seen for care in a given year, often because of uncertainty around logistics and cost. Having your information ready ahead of time helps close that gap and keeps your pet on track for the care they need.
Before your first visit, we recommend bringing the following:
Once we have this information on hand, our veterinarians can spend more of your appointment time on your pet’s health rather than paperwork. If you would like a preview of what our clinic looks like before you walk in, our virtual office tour gives new clients a good sense of the space and team you’ll be meeting, and our front desk is always glad to answer questions about parking, arrival time, or what to expect if this is your pet’s very first checkup.
We want cost to be one less barrier between your pet and the care they need. Grace Animal Hospital accepts all major pet insurance providers and works especially closely with Trupanion, so if you already carry a policy, our insurance page guides you through how your coverage applies to your visit and what to expect from reimbursement.
For pet owners without insurance, or for larger treatment plans, we also offer financing through CareCredit and Cherry, giving families more flexibility in how they manage the cost of care over time. Many of our clients use these plans specifically for surgical procedures, dental work, or unexpected diagnostics, so ask our team early in the process if you think a treatment plan may be more than a routine visit.
We’re also proud to support two groups who give so much back to our community, which is why we provide senior citizens and military families a 10% discount on services at Grace Animal Hospital. Our team can explain the details of our insurance partnerships or tell you about how our financing options work before your visit, whichever is more helpful for your situation.
Keeping up with your pet’s medications and prescription food shouldn’t require an extra call every time you run low. If your pet is on an ongoing prescription, our team can help set up refills so you are never caught without what your pet needs before a dose runs out. Call our office ahead of your pet’s next refill, and we will confirm the fastest way to get what you need, including picking it up in person at our Holly Springs location.
We know prescription needs can come up between scheduled visits, whether that’s a refill on a chronic medication, a new prescription food, or a flea and tick preventive running low. Rather than waiting until your pet’s next wellness exam, explore our full range of services to see how our team supports your pet between appointments, and reach out any time so our staff can tell you exactly what’s needed to process the refill quickly.
However your family found us, whether through a referral, a walk-in visit, or a search for a new veterinarian in Holly Springs, our goal is the same: to make every visit feel less like an errand and more like checking in with people who genuinely know and care about your pet. From the moment you arrive to the moment you leave, our team is here to make sure that experience holds up, visit after visit, and that the practical side of pet ownership never gets in the way of the care itself.
If you still have questions after reviewing this page, our staff is happy to help you understand insurance, financing, or prescription details over the phone before your appointment, and we would rather answer a question twice than have you show up unsure of what to expect. When you’re ready to bring your pet in, you can request an appointment whenever it’s convenient for you, and our front desk will take it from there.
October Special · 20% Off
Must be scheduled within the month of October.
Dogs
$496
Cats
$399
Package Includes
Exam
Pre-anesthetic blood work
Sedation + anesthesia
Scaling
Polishing
Full mouth dental X-rays
Not Included
Extractions
Pain medications or antibiotics (if needed)
Add-ons: nail trims, vaccines, nausea medication, etc.
Offer valid for dental procedures scheduled during October. Extractions, medications, and add-ons are billed separately if needed.
October Dental Special
Save 20% on a Healthy Smile
A full dental cleaning with exam, X-rays & anesthesia included. Book before October ends.
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